Return & Exchange Policy
WE OFFER a 14 days return policy. Some products are non-returnable (swimming shorts and underwear due to hygiene purposes).
A delivery fee will be reduced from the refund from £5 - £10 depending on the cost of postage and packaging.
The item will only be refundable for within 14 days after purchase.
READ STEPS BELOW
- Email us with your order number and full name, also the reason for returning the item as soon as possible (within the 14 days time frame)
- Place the item carefully in its original packaging with tags and red security tag still intact prepared for delivery and include a note with your full name, order number and email address so we can recognize your order.
(Warning: we will be doing tests on the returned items, therefore, if the items are not in its original packaging with tags and red security tag removed also if the garments smell like perfume, odour or smoke and seems to be in a used condition the return will not be accepted)
- Send the item back using Royal Mail Tracked (only send items back with royal mail as we will not receive the item if sent using another courier service) to the return address.
- Once we have received your item, we will email also issue your refund (excluding shipping)
UNIQUE NUMBERED RED SECURITY TAG
Removal of unique numbered red security tag automatically voids returns or exchanges so please make sure you are happy with the item before the red security tag is removed.
- The cost of returning the item to us is your obligation.
- Items must be sent back to us using a Royal Mail recorded service, we are not liable if the items you send back to us gets lost in the post and subsequently no credit note or exchange will be given.
- Items can't be returned back if they were purchased with a credit note on a previous return.
Please consider when purchasing this is a small business therefore, we work off marginal profit margins, exchanges cost us a fortune in admin, post & packaging fees and a loss of time. Our refund policy is strict so we can protect the business.
If the item you received is faulty, please contact us straightaway through email quoting your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then guide on how to progress with the return.
You have 14 days from receipt of the faulty item to return it to us. Faulty items have to be reported before item is used and before red security tag is removed or it’s void.
If you received the wrong item
If the item you received is not what you initially ordered, please contact us quoting your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then guide you on how to proceed with the return.
My Parcel is Damaged on Delivery?
We kindly request that you take a few moments to thoroughly examine the packaging for any signs of tampering, damage, or discrepancies. This includes checking for broken seals, visible signs of rough handling, or any indications that the package might have been opened or compromised in any way. It is essential to do this prior to signing or accepting the delivery. Please note that once you have signed for and accepted the package, we are unable to provide refunds or exchanges for any concerns related to the packaging, such as tampering or damage incurred after your acceptance. This policy is in place to protect both parties and maintain the integrity of our products. In the rare event that you do observe any issues with the packaging, we kindly ask you to bring it to the attention of the delivery personnel immediately. They will assist you in documenting the problem, and together, you can decide on the appropriate course of action. This may involve refusing the delivery or contacting our customer support team for further guidance.
International customers (Non UK customers) are unable to return goods due to import duties, if you received the wrong item or the goods are faulty then returns from outside of the UK must be invoiced as "RETURNED GOODS - OF NO COMMERCIAL VALUE" to prevent them being held at Customs.
Any customs charges incurred are payable by the customer and not by AyZed Clothing. Please email us before sending any item back to us as the return address below is only for UK customers.
What Items Are Non-Returnable?
Swimwear, underwear, socks & facemasks cannot be returned due to hygiene purposes
My Parcel Is Shown As Delivered But I Did Not Sign For It?
We will happily investigate any delivery disputes with the Royal Mail, we have access to the GPS co-ordinates which shows exactly where the parcel was signed for, so will know if it was signed for at the wrong address.
Due to Covid-19 postman since March 2020 have signed for the parcel on the recipients behalf normally with a signature that says 'XP1' they normally ask for your name and hand the recipient the parcel.
If the GPS show the parcel was delivered to your address, we will require you to sign a legally binding declaration form and obtain a crime reference number from the police, we will open an investigation with the Royal Mail too and forward over a reference number, both the police & Royal Mail will liaise with you and each other regarding the dispute.
ROYAL MAIL ONLY!
Ayzed Clothing LTD
PO BOX 66597